Tuesday, February 5, 2013

FAQ: Should I use my iPhone to order?

We have the capacity to use the internet on our phones and on the run, giving us freedom to "get more done" while we continue to do what we do. It's fantastic in a lot of ways.

However, a few customers have commented that they have had trouble ordering from our website on their iPhone. Problems like the drop down menues not working, or choosing one shipping method and getting a different method. When tested, our website has always been working 100%, so we naturally consider these issues to be phone related.

We are an internet business and support advancing technology, yet we have our concerns when potential customer's cannot use our site to its fullest. Our pages are large and have a lot of information. We strive to give our customers helpful details about the earrings they are purchasing, because we want them to be confident they are choosing exactly what they want with their hard-earned money. We advise customers NOT to rely solely on the image to depict the product, but to read corresponding descriptions which always include sizes, color options and anything we believe might better describe each product.

We do not discourage customer's use of iPhone or any other phone to place orders with us, yet we suggest that it might not be the most practical if errors are to be avoided.  We want to give our customer's the best customer service coupled with quality products, and hopefully add them to our growing, satisfied customer base.

Cliptomania.com offers 500+ clip-n earrings for non-pierced ears. Styles include gold, silver, sterling, pearl, big and bold, bead, designer, kids, sensitive ears and more! Helpful pages on our website include style guide, birthstone and anniversary information, new arrivals, back in stock, a glossary and frequently asked questions. An Advanced Search  will allow customer to filter by designer, keyword, size and price.  Our sister site, www.earringinformation.com gives information on common clip adjustments, earring styles for particular face shapes, earring care, and more.